Frequent Asked Questions

Double check your gear and the total amount in your shopping bag before you complete your order—we’re unable to modify or make edits once it’s been placed.

If you’d like to cancel, you’ll need to reach out to the Customer Support during operating hours within 60 minutes of placing an order. To view our Customer Support hours of operation, click HERE or in our live chat support. 

Due to high volume, our wait and response times are longer than normal through phone, and email. You may not be able to reach us within the cancellation window.

Can’t cancel? Don’t sweat it—you can set up a free online return HERE once your order has been received. We will contact you shortly.

Once your order ships, we'll email your tracking information so you can follow along.

Our Customer Support is here to help, connect with us by visiting our Contact Us page HERE or throw live chat. Please provide your order and tracking ID, full name, email address, shipping address, courier name, the date it was shipped, and the missing item(s) from your order.

Once an order is placed, we're unable to edit or make changes. We can, however, attempt to update the address through shipping carrier. Keep in mind, this process is never a guarantee as it depends on the status of the shipment. Our teams can help if you have any pressing questions—reach out to the Customer Support by visiting our live chat.

You may experience delays with carriers, Canada Post and FedEx, beyond our control. Keep an eye on your tracking to follow your order’s progress. We want to ensure you receive your gear—if an item is out of stock in our warehouse, we’ll ship it from another warehouse.

You’ve got options—pay online by credit, prepaid credit card, Apple Pay, Google Pay, PayPal, Afterpay, or Klarna. Up to 5 gift cards can be used at a time or combined with any of the above payment methods, except PayPal. 

If you’re using a prepaid credit card, be sure to register it with a billing address prior to checkout. Please note, only gift cards can be combined with prepaid cards. 

If you're having second thoughts about your product, you have 30 days from the purchase date to return it. To be eligible for a return, product must be unworn and unwashed, with hang tags attached, and accompanied by proof of purchase. Keep in mind, gift cards and sections that are in final sale cannot be returned or exchanged. To learn more, visit our RETURN POLICY PAGE.

Returns are free and can be made by mail within 30 days of the purchase date. Please note that exchanges can only be completed by mail. 

Once you’ve filled return formular, you’ll have to print your shipping labels, packing your items, and finding a shipping outlet that’s closest to you.

We're processing returns within 3-5 business days once your return reaches our warehouse.

Still need support? Contact us through live chat or by email.

Once your return is processed at our warehouse, your funds will be credited back to your original method of payment. You can expect to see this reflected on your statement within 3-10 business days. 

Please note that banks may require additional time to process and post the transaction, so the credit may not show up until your credit card's next monthly billing cycle. 

We’d love to hear more about what’s happening with your product. Please contact us throw live chat.