Any unwanted product must be returned within 30 days from when your ViscachaFit order is delivered.
WHAT ITEMS CAN I RETURN?
We understand - sometimes something just doesn't work for you and you want to return or exchange. As long as your item(s) are still in their original condition, you can return these within 30 days.
To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed and in the same condition you received them. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.
In order to be accepted your return/exchange you need to attach this form within your package.
Please download this file to fill the form for return/exchange.
WHEN WILL I GET MY REFUND?
This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse. However, we will ensure your return is processed within a maximum of 7 days once it's back at our warehouse.
GOOD TO KNOWS...
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We only offer refunds onto the original payment method used to make the order.
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For purchases where a gift card is used to cover the full or part of the order total, the refund will be applied to the gift card first.
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Refunds can take up to 7 days to be processed from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.
CAN I COMBINE MULTIPLE RETURNS INTO ONE RETURN?
The short answer is, no. Unfortunately, we're currently unable to process combined returns and therefore require you to send your returns from different orders separately.
Furthermore, returns registered separately, even if from the same order, can't be processed if returned in one package.
Combining the returns into the same package my cause an error in your refund, so please package separately!
If you've already sent back multiple returns in one package, please let us know so we can look into this for you. Please retain any proof of return postage receipts as we may need to view these as part of your return query.
DO YOU OFFER EXCHANGES?
If you opt for an exchange, we're unable to ship out your chosen item until the item you're returning is scanned in at our warehouse. This means we're unable to pre-reserve any item(s) that are chosen for exchange.
If for any reason we're unable to process an exchange, you'll receive an email confirming a refund to your original form of payment. A refund can take up to 5 working days to be processed and returned to your account.